Returns

We always hope that the Juostė products you purchase will fit you perfectly and find their place in your wardrobe.

However, if the size, color, or style of the item doesn’t suit you, you can return it within 14 days from the delivery date.

Want to return? Please inform us via email: info@juoste.lt

IMPORTANT: Custom-made or modified products cannot be returned or exchanged.

Return and Exchange Rules:

You can exchange or return a purchased item within 14 calendar days in Lithuania or within 30 calendar days in the EU and other countries from the delivery date.

The item must be in its original packaging, undamaged, unused, and retain its commercial appearance (labels intact, protective film unremoved, etc.) and in the same set as purchased.

When exchanging or returning an item, a printed VAT invoice must be provided, along with a completed return/exchange form. If you have questions, please contact us at info@juoste.lt.

We reserve the right not to accept returned or exchanged items if they are presented used, without labels, damaged, past the return/exchange period, or made/modified according to individual orders (e.g., changed color, adjusted length or width).

Shipping costs for returns/exchanges are covered by the buyer. Only the amount paid for the item will be refunded. Shipping costs are non-refundable.

Refunds for returned items are processed within 14 calendar days after the item is received, provided it is in suitable condition, meaning no damage, all parts intact, and all packaging and labels included. Funds are refunded to the account specified in the return document.

In the case of exchanges, we will deliver the exchanged item free of charge.

When returning items purchased at a discount, the refund will be the amount paid with the valid discount.

Items of unsatisfactory quality can be exchanged or returned based on the "Rules for the Return and Exchange of Goods" approved by the Order No. 217 of the Minister of Economy on June 29, 2001.